Friday, July 06, 2007


You all know what I'm talking about...those "self-service" check-out kiosks that are now found everywhere from WalMart to Home Depot to the big grocery store chains. I really hate these things. I had a run-in with one just now that reminded me how annoyed I get with them. I won't even look at one at Home Depot since the thing will automatically start spurting out some error message once it detects my gaze.

Anyway, I had a weak moment at Shaw's tonight while picking up some yummy Dove ice cream (chocolate ganache!!) to nosh on while I listen to Joey's late night radio show. I just had the one thing, so you know, the self-service deal would be faster, right?

The answer is: No. First off, I waited for about 3-4 minutes for these women who were chatty Cathies to get through with their dueling purchases so another woman and I could use the adjacent machines. That was just a poor choice of venue on my part. Then it was my turn at checkout #14. I swipe my "rewards" card (aka you better use this or your groceries will cost twice the GDP of Nicaragua) and get some error about an 'unknown' item. I swipe it again. Same error. I figure I can ignore this and swipe the ice cream. Ice cream rings up ok. I press the button to finish. Swipe rewards card. It miraculously works this time. I get my debit card ready to go to make it all legal. THEN... You need assistance due to the 'unknown' item. Are there any employees manning the 6 self-service deals? No. Of course not. So I stand there, with red light blinking above said kiosk, frozen with debit card in hand, wondering if the ganache is worth this technological glitch. I stick it out, looking in vain for assistance. Finally a kindly elderly stocker sees some combination of my helpless expression and the blinking crimson orb and gets the attention of the "big shots" (his term). I fork over the funds (electronically, of course) and leave the store about 10 minutes later than I'd wanted to.

Moral: avoid the self-service line. Stop being an American for once and let someone else whom you already pay and who might know what they're doing take care of it for you.

Now, time for that Caramel Pecan Perfection....

1 comment:

Sarah said...

It must be you. I really enjoy the self-serve check out lines. They are super quick and easy! I use them all the time and have very few problems. Who wants to have any human interaction when all you want is to take your ice cream and run?